FREQUENTLY ASKED QUESTIONS
Appointments are available Monday to Friday 8am – 8pm, subject to location and appointment type required.We will endeavour to schedule a suitable appointment that is convenient for you and would recommend you contact our Patient Services Team to discuss appointment availability.
Yes – there is lift access to all our mobile clinical unit and all our clinic location are Disability Discrimination Act (DDA) compliant.
It may not be appropriate for a child to attend your consultation / scan with you and they will need to be supervised by an appropriate adult in the waiting area whilst you attend your appointment.
You have been referred by your GP for a diagnostic scan
If you have any queries regarding the purpose of your appointment please contact our Patient Services Team for more information.
On the day of your appointment, please arrive in good time and report to reception. Unfortunately, if you arrive late for your appointment, we cannot guarantee that you will be seen on the same day.
You will be seen by our team of healthcare professionals, which may include a specialist consultant, nurse or other healthcare professional. We know time is precious and we will try to do as much as possible at your first appointment.
Please call our Patient Services Team as soon as possible so that we can arrange a new appointment and allow someone else to take your original appointment.
Please note, we cannot guarantee that we will be able to re-schedule your appointment and you may be discharged back to your GP if you fail to attend or cancel your appointment at short notice
In either of these cases, please call or email our Patient Services Team and we will do our best to ensure that someone can help you. Alternatively, you can ask a relative to contact us (you will need to be present for this call), or a member of your GP practice.
Once a report of your results is created it will be sent to your GP for review within 10 working days.
In either of these cases please contact our Patient Services Team and we will do our best to ensure someone can help you.
Yes, do so normally. Patients who receive a contrast injection for their Magnetic Resonance Imaging (MRI) scan are recommended to drink extra fluids before and after the examination to avoid dehydration.