FREQUENTLY ASKED QUESTIONS
Appointments are available Monday to Friday 8am – 8pm, subject to location and appointment type required.
We will endeavour to schedule a suitable appointment that is convenient for you and would recommend you contact our Patient Services Team to discuss appointment availability.
Yes – there is lift access to all our mobile clinical unit and all our clinic location are Disability Discrimination Act (DDA) compliant.
It may not be appropriate for a child to attend your consultation / scan with you and they will need to be supervised by an appropriate adult in the waiting area whilst you attend your appointment.
Depending on your circumstances and the reasons for attending the clinic your first appointment may be for tests rather than a consultation, e.g. Magnetic Resonance Imaging (MRI) etc. However, this will be discussed on your time of booking.
If you have any queries regarding the purpose of your appointment please contact our Patient Services Team for more information
On the day of your appointment, please arrive in good time and report to reception. Unfortunately, if you arrive late for your appointment, we cannot guarantee that you will be seen on the same day. Please bring the following to your appointment:
- Details of any medications you are taking
- A list of any questions you want to ask
You will be seen by our team of healthcare professionals, which may include a specialist consultant, nurse or other healthcare professional. We know time is precious and we will try to do as much as possible at your first appointment. This means your first appointment may take up to two hours (guide time).
If a further appointment is needed we will do our best to arrange this with you before you leave the unit.
The clinician will discuss your treatment plan and what will happen next once you have attended for your investigation / scan. You may be scheduled a follow-up appointment, referred to another service for further investigations or discharged to your GP.
Please call our Patient Services Team as soon as possible so that we can arrange a new appointment and allow someone else to take your original appointment.
In either of these cases, please call or email our Patient Services Team and we will do our best to ensure that someone can help you. Alternatively, you can ask a relative to contact us (you will need to be present for this call), or a member of your GP practice.
Once a report of your results is created it will be sent to the clinician for review. You may receive your results either via email or by the clinician via telephone or face to face appointment or from your GP. We will do the best to advise you on the day of your appointment whether your results will be sent via email or if you will need to arrange a follow-up appointment.
For private and self-pay patients, your report of your results will be sent back directly to you.
The timescale to receive your results should be discussed at your appointment. Please note that the results for some specialist scans may take longer.
In either of these cases please contact our Patient Services Team and we will do our best to ensure someone can help you.
Yes, do so normally. Patients who receive a contrast injection for their Magnetic Resonance Imaging (MRI) scan are recommended to drink extra fluids before and after the examination to avoid dehydration.